Added Value Workshops

As a WBTC Member you have access to a wide range of added value workshops for you and your staff. Every one of our employers is a WBTC Member which means that you can send any of your staff on our workshops for free. Each course is run by one of our skilled trainers all of whom have years of experience in their subjects. You'll find the course and workshops offer relevant development opportunities in a wide range of industry sectors. Understandably, our added value workshops are very popular so if you're thinking of attending one, we advise you book as early as possible. To make a booking please use the email address bdt@wbtc-uk.com
 
We operate a £50 no-show fee for anyone who fails to attend without at least 48 hours prior notice on a booked workshop. This will be invoiced care of the employer. To help avoid this, we will confirm your attendance by email, confirm your space with your employer and call you 2-3 days prior to the event.
 
Non-members are welcome to attend at a rate of £199 per person. 

You can download a full listing of our Added Value Workshops in pdf format by clicking here.

 

LEVEL 2 AWARD IN HEALTH & SAFETY IN THE WORKPLACE
This workshop covers the principal aspects, elements, procedures and duties of employers and employees. It also highlights the consequences of non-compliance with health and safety legislation, the requirements for training and competence and the ways in which health and safety information can be communicated. The qualification assumes no prior knowledge. Learners will come from diverse employment and education backgrounds, and will be of all ages.

Focus is placed on the definitions of 'hazard' and 'risk', including the main hazards found in a range of workplaces and how they can cause harm, as well as the common causes of workplace accidents and ill-health. It includes the process for carrying out a risk assessment, illustrating how risk assessments can be used to reduce accidents and ill-health. At the end of the session attendees will be required to sit an on-line multiple choice test to achieve the full Award.

Dates:
Friday 22nd November 2019
Friday 8th May 2020

Venue:
WBTC

Times:
09.30 till 16.30

 

DELIVER EFFECTIVE CUSTOMER SERVICE
This workshop is ideal for those who wish to enhance their customer service and telephone skills. It sets out to firstly analyse the ‘customer journey’ and components of effectiveness when delivering customer service; and secondly, to focus on key interpersonal skills required to perform most customer service roles. Attendees will be encouraged to think of ways in which they can exceed their customers’ expectations. It will explore the techniques needed to help customers who are angry, confused or upset. Also included will be the 10 step process that can be used for a variety of call handling situations which is aimed to help to facilitate the effective management of calls with a view to delivering exceptional customer service over the telephone.

Dates: 
Friday 24th April 2020

Venue:
WBTC

Times:
09.30 till 16.30

 

LEVEL 2 AWARD IN EMERGENCY FIRST AID AT WORK
When an organisation's risk assessment of First Aid needs identifies that there is a requirement for Emergency First Aid at Work practitioners, then this award for Emergency First Aid At Work will enable all attendees to have the skills and knowledge to provide the organisation with Emergency First Aider's that can provide treatment to their casualties in a prompt, safe and effective manner. This is a day’s workshop where attendees will be assessed by the course tutor and then have to take a multiple choice assessment at the end of the day.

Dates:
Friday 15th November 2019 TBC
Friday 20th  March 2020 TBC
Friday 19th June 2020 TBC

Venue:
WBTC

Times:
09.30 till 16.30

 

MANAGING RISK & IMPLEMENTING DECISIONS
The clarification of business objectives, specification of problems and the search for and implementation of solutions is an ongoing requirement of most organisations today. Having employees confident in managing risks and deciding the best courses of action is therefore becoming increasingly sought after. This workshop is ideal for Line Managers and people in Middle Management positions and aims to explore theories and case studies involving problem recognition, decision making and risk management with a view to helping the attendee to develop their critical thinking skills.

Dates:
Tuesday 10th September 2019

Venue:
WBTC

Times:
09.30 till 16.30

 

MANAGING PEOPLE FOR PERFORMANCE
This workshop is ideal for Line Managers and people in Middle Management positions who would like to develop their skills and knowledge in practical ways to manage people in the workplace effectively. The course will provide a good overview of the essential elements involved in managing people, covering a range of areas such as employee motivation and engagement, managing performance, developing talent, managing conversations and understanding key HR best practices related to leading a team of people at work. Participants will have the opportunity to understand some of the best practices in managing people and will be encouraged to reflect on their own practices and apply the learning back in the workplace.

Dates:
Friday 20th September 2019
Friday 31st January 2020

Venue:
WBTC

Times:
09.30 till 16.30

 

SAFEGUARDING (Mandatory 16-18)
This is delivered as a mandatory requirement for all our 16-18 year old apprentices and for any other apprentice who may want to attend. It is delivered as a workshop with the opportunity for the attendees to achieved an ncfe Level 1 Award in Safeguarding in the Leaning Environment. The aim of this workshop is to provide learners with the knowledge and understanding that everyone has the right to learn, to be safe and to be respected. This, in turn, will enable learners to make sure that they are being provided with a safe and secure learning environment that promotes their health and well-being.

Dates:
Tuesday 8th October 2019
Friday 29th November 2019
Tuesday 4th February 2020
Friday 29th May 2020

Venue:
WBTC

Times:
09.30 till 16.30

 

COACHING & MENTORING
This workshop is ideal for Line Managers, Mentors and people in Middle Management positions who would like to develop their knowledge and skills in best practice coaching and mentoring techniques to be able to take back to the workplace. The course focusses on both on and off the job coaching as a tool for enhancing workplace skills and developing critical thinking in the Coachee. Participants will learn one of the most recognised models of organisational coaching, and will have an opportunity to practice the technique within the training environment.

Dates:
Friday 18th October 2019

Venue:
WBTC

Times:
09.30 till 16.30

 

MENTORING FOR APPRENTICESHIPS (Half Day)
This half day workshop is mandatory for those employers new to Apprenticeships, and on a voluntary base for those that have worked with apprentices previously.  Attendees will learn about the importance of meeting our psychological needs and the way we learn, exploring different learning styles. The workshop will also help attendees consider their expectations of apprentices, and consider motivation techniques and barriers to development.  Comparing the roles of mentors and workplace coaches, attendees will explore and practice skills and techniques to help those in their care develop in their work roles.

Dates:
Friday 30th August 2019
Monday 16th September 2019
Monday 28th October 2019
Monday 25th November 2019
Friday 17th January 2020

Venue:
WBTC

Times:
09.30 till 12.30

 

RESILIENCE UNDER STRESS IN THE WORKPLACE
Organisational resilience looks at how well the organisation can ‘weather the storm’ or adapt to the challenges it faces, and resilient employees cope better with adversity and are more likely to continue performing well when faced with the challenges ahead. This workshop is ideal for anyone looking for techniques and ideas in developing theirs of their team’s resilience for the workplace. The course will include looking at a range of areas that includes work management and prioritisation, dealing with pressure, stress management, mental resilience and positivity in mind set with the aim of arming the delegate with tools to develop levels of resilience at work. 

Dates:
Tuesday 22nd October 2019
Friday 26th June 2020

Venue:
WBTC

Times:
09.30 till 16.30

 

TIME MANAGEMENT (Half Day)
The word ‘management’ implies taking an active role in how time is used, has been applied, as opposed to just letting things happen or allowing others to plan. This workshop encourages the attendee to truly plan, manage, decision make and concisely focus on their time management. It will explore the difference between importance and urgency in order to improve efficiency and effectiveness.

Dates:
Friday 25th October 2019
Friday 24th January 2020

Venue:
WBTC

Times:
09.30 till 12.30

 

CHANGE MANAGEMENT & ORGANISATIONAL DESIGN
Managing change is perhaps the biggest challenge any employee/ business faces. This workshop looks at the impact of change on the structure, design and culture of an organisation. Attendees will be encouraged to apply organisational design models to describe their own workplace and to consider the impact of change at a structural, cultural and functional level. It will also arm those in leadership roles with the skills to support and nurture others through organisational change. The course will also help those employees going through change to understand the impact at an individual level with a view to handling and managing their workload through the change management process 

Dates:
Friday 8th November 2019

Venue:
WBTC

Times:
09.30 till 16.30

 

PROJECT MANAGEMENT
The ability to be able to effectively plan and control a project and engage others in the process, is a skill that’s prized in business. More specialised skills are required to ensure an effective project outcome is achieved. This workshop will help attendees to consider the importance of planning, implementing and evaluating a project to deliver a successful outcome. This course is aimed at people of all roles and levels of the business who would like to develop their knowledge and understanding of Project Management.

Dates:
Friday 28th February 2020
Friday 27th March 2020

Venue:
WBTC

Times:
09.30 till 16.30